Terms of Service

Welcome to KOKONOVA. By visiting our website or placing an order, you agree to these Terms of Service.

Products and pricing

We do our best to display product descriptions, colours and prices accurately. Colours may vary slightly depending on your screen. Prices and product availability may change without notice.

Orders

Submitting an order does not guarantee acceptance. We may decline or cancel an order due to stock availability, payment issues, suspected fraud or incorrect pricing. If this happens, we will contact you and refund any payment already received.

Please ensure that your contact, billing and delivery information is complete and correct.

Payment

Payments are processed securely through the payment options displayed at checkout. You confirm that you are authorised to use the payment method provided.

Shipping and returns

Delivery times are estimates and may be affected by circumstances outside our control. Shipping costs and available delivery options will be shown at checkout.

Returns, exchanges and refunds are handled according to our Refund Policy. Please review our Shipping Policy and Refund Policy before ordering.

Website use

You may use our website only for lawful personal shopping. You may not misuse the website, introduce harmful code, attempt unauthorised access, copy our content or use our products or services for illegal purposes.

All website content—including our name, logo, photographs, designs and written material—belongs to KOKONOVA or its licensors and may not be copied or used without permission.

Privacy

Your personal information is handled according to our Privacy Policy. Our store is hosted by Shopify, which processes certain information to provide its ecommerce services.

Liability

We are not responsible for losses caused by events outside our reasonable control. Nothing in these Terms limits any rights or remedies you have under the Consumer Protection Act or other applicable South African laws.

Changes

We may update these Terms occasionally by publishing the revised version on this page. Continued use of our website means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the Republic of South Africa.

Contact us

Questions about these Terms may be sent to:

KOKONOVA
223 Victoria Road
Woodstock, Cape Town
South Africa
Email: hello@kokonova.co.za